CORONAVIRUS (COVID-19)

Below is a list of frequently asked questions.

Please note the information regarding COVID-19 is constantly changing. 

The staff at Valley Clinics is making sure to follow all CDC safety guidelines to ensure the safety of our staff and patients.

What are the signs and symptoms?
Signs and symptoms are similar to influenza but primarily include fever and lower respiratory illness (such as bronchitis, cough, chest congestion, chest cold, wheezing, or shortness of breath).


When should I be tested?
While test availability is improving, it is still not widely available as there are limited swabs and testing materials. All testing for the moment is currently going through the County Health Department. Current criteria for testing include all three of the following:

  1. Known exposure to COVID-19 or travel history that would put someone at risk

  2. Fever

  3. Lower respiratory illness  (such as bronchitis, cough, chest congestion, chest cold, wheezing, or shortness of breath)


What to do if you suspect you have COVID-19?

Please call our office. We have a screening protocol in place and will help you determine if you need to be tested.
DO NOT COME DIRECTLY INTO THE OFFICE TO PREVENT SPREAD OF YOUR ILLNESS -- PLEASE CALL OUR OFFICE FIRST! 

You should take these basic steps to protect those most at risk:

  • Never visit a hospital or long-term-care facility if you have a fever or cough illness.

  • Cover your mouth and nose when you cough or sneeze.

  • Wash your hands often with soap and water for at least 20 seconds.

  • Avoid touching your eyes, nose, or mouth with unwashed hands.

  • Stay home if you feel ill.

 
What is Valley Clinics doing to protect our patients from COVID-19 exposure?

  1. All common surfaces are sanitized frequently throughout the day

  2. We are screening patients prior to scheduling appointments and coming to the office in an attempt to keep those patients at home when possible.

  3. Those who we are able to evaluate through telemedicine will be managed remotely. 

  4. Patients who are not able to be evaluated through telemedicine and require in person exam will not be allowed in general patient area. 

  5. We have completely separate areas of the building we have set aside to minimize risk of exposure to our patients. 

  6. Protocols and instructions will be posted on signs at the entrance to the buildings.

  7. Office staff have written protocols and procedure to help further mitigate spread of illness during normal clinic operations. 


What if I have an upcoming appointment?
It is important that you call us before coming in if you are experiencing symptoms including fever or lower respiratory infection symptoms like cough or shortness of breath or if you have been in close contact with someone who has been exposed to COVID-19.


What if I am afraid to come to my appointment?
Please call if you are concerned. Some issues should not be put off, others we may be able to find a way to address or delay if needed. 


Do you have masks available for patients?
No, unfortunately there is a serious shortage of masks and restrictions on ordering masks. We have a limited supply of masks that we have to reserve for dealing only with acutely ill patients.


Where can I find more current information on COVID-19?

  • Benton County Health Department website - click here

  • Centers for Disease Control and Prevention (CDC) website - click here

  • Oregon Health Authority (OHA) website - click here

  • World Health Organization (WHO) website - click here

Address

Contact

P: (541) 758-0766

F: (541) 753-2737

Hours of Operation

Mon - Thurs: 8:00am - 5:00pm

Fri: 8:00am - 4:00pm

Fri: 8:00am - 3:00pm (summer)

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